By Jane Holcombe,Charles Holcombe

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Extra resources for A+ Certification Study Guide

Sample text

1) lv Expert Official Objective Intermediate Exam Readiness Checklist Beginner Introduction This page intentionally left blank Part I Personal Computer Components CHAPTERS 1 Personal Computer Components—Unit I 3 Installing and Upgrading PCs 2 Personal Computer Components—Unit II 4 Troubleshooting and Maintenance for PCs Copyright © 2007 by The McGraw-Hill Companies. Click here for terms of use. 1 ✓ Two-Minute Drill Q&A Identify the fundamental principles of using personal computers Self Test Copyright © 2007 by The McGraw-Hill Companies.

Exercise 17-2: Researching Recycling Centers . . . . . . . ✓ Two-Minute Drill . . . . . . . . . . . . . . . . . . . . . . . . . Q&A Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lab Question . . . . . . . . . . . . . . . . . . . . . . . . . . . . Self Test Answers . . . . . . . . . . . . . . . . . . . . . . . . . Lab Answer .

Keys to Effective Communications . . . . . . . . . . . . . . . Active Communication . . . . . . . . . . . . . . . . . . . . . . Tact and Discretion . . . . . . . . . . . . . . . . . . . . . . . . Professionalism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Respectful Behavior Toward Others . . . . . . . . . . . . . . . Respect for Property .

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A+ Certification Study Guide by Jane Holcombe,Charles Holcombe


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